Terms And Conditions


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur bigigloo.co.uk cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

bigigloo.co.uk returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived.   We will accept items which have been tried on, but not those which in our opinion have been worn beyond being tried on, or damaged in any way.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. bigigloo.co.uk will not be held responsible for items lost or damaged in transit.

All shipping back to bigigloo.co.uk is paid for by the customer. We are unable to refund you postal fees.

Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 


Although consumer rights do not extend to to items such as earrings for hygiene reasons, we believe you'll love our products, so if you decide you do not like your item, we will consider a refund or exchange as long as we believe the item has not been worn beyond being tried on and it is returned exactly as purchased.  We will not resell these products.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contract us. In the unlikely event that the product arrives damaged or faulty, please contact bigigloo.co.uk immediately, this will be given special priority and you can expect to receive the correct item within 72 hours subject to stock. For any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All UK orders are sent out via royal mail 1st or 2nd class post service.

Export restrictions

Although we currently accept orders from any country, we reserve the right to change this policy without notice at any time.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. bigigloo.co.uk uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 

Conditions Of Use

bigigloo.co.uk and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.bigigloo.co.uk you accept these conditions. Please read them carefully. bigigloo.co.uk controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands. 


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by bigigloo.co.uk or affiliates and are protected by international copyright laws. 

License and Site Access

bigigloo.co.uk grants you a limited license to access and make personal use of this site. This license doses not include any resales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of bigigloo.co.uk.

Product Descriptions

bigigloo.co.uk and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on bigigloo.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed.

Please review our other policies posted on this site. These policies also govern your visit to bigigloo.co.uk

Offer Codes

From time to time we may make offer codes available for discounts on products.  These may be limited to certain items (e.g just necklaces) or certain customers (e.g employees of a particular company).  It will be at our sole discretion whether or not to honour these offer codes on any particular order.  We reserve the right to withdraw any offer at any time or cancel orders where we do not feel the code has been used correctly.


Full Contact Details


Our address is:



4 The Square






You can call us on 0330 223 2237.  We can't guarantee to always be available by phone so you may find it best to email hello@bigigloo.co.uk